Merriot Shafts Its Internet Users
Shel Holtz made a disturbing discovery about his Merriot hotel:
I noticed earlier that spam-like banner ads were showing up in my browser. I would navigate to a page that I knew had no ads, and one would appear anyway, mostly touting online poker. Curious, I clicked on over to my own blog, and the same ad showed up there…
A little investigation determined that all these ads link to a company called Superclick. I visited their site and learned more than I wanted to, enough to get my blood boiling. Superclick provides a guest interface for hotels that includes in-room services, which is fine. But it’s also dishing up these ads.
What's the real kicker? He's already paying $13 a day for internet access. He's paying $13 and getting served ads for online poker?
That is six kinds of bogus. What's worse, it's not just the Merriot. Superclick also provides this service to Hilton, InterContinental, Choice Hotels International, Starwood and Fairmont hotels. Those are some pretty fancy hotels, and they shouldn't be shafting their guests this way.
Over the past decade, hotels have had every opportunity to implement Internet access simply and easily for all of their guests. Why do they still find so many ways to screw it up?
By way of the comments in Shel's post, I discovered this blog dedicated exclusively to Merriot hotels for the business traveller. Talk about niche.
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POSTED IN: Hotel Reviews
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