Twitter helps stranded JetBlue passenger!
This story just warmed my heart, because I’m a huge dork that way.
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Have you heard of Twitter? It’s like a mini blog and chat room all rolled into one. You have a limit of 140 characters to type out what you’re doing and you can respond to Twitter posts your contacts put up as well. It’s mostly a social tool but has been used in a variety of ways; in the case of this story it involved two women being stuck on a JetBlue flight, just sitting on the tarmac – for five and a half hours.
It turns out JetBlue has a Twitter account watched by their own staff, and so the women started to Twitter up a conversation with JetBlue. In response they were given some jokes to break the tension, lots of understanding support, and they also gave some special tips and info for catching the next available flight to try to salvage their trip.
The end result? With a little help from JetBlue’s Twitter people, the women caught another flight in the morning and made it to their destination – even if it was with another airline.
Twitter can be used via the Internet on a computer or even with a handheld device or texting with a cell phone. Do you use Twitter? Can you see ways that you could use the service for your own travel ease?
2 Comments
Aah, yes. Another Twitter miracle. Wasn’t it just a few months ago that a guy Twittered saying he was in a mistakingly arrested and was in a foreign jail. Within hours his Twitter pals got him sprung.
I just added JetBlue to my Twitter list. It seems that they make it a habit to strand passengers on the tarmac for hours on end. If that happens to me I’ll just have to remember that I will need to limit my complaint to 140 characters!
Twitter account: TheNYCTraveler
Yes, I’ve seen JetBlue’s twitter. It’s really helpful in terms of customer complaints